Concierge Services

Curations are processed within 1–2 hours of confirmation to ensure prompt dispatch. Contact our concierge immediately if you require an alteration. Dispatched acquisitions cannot be voided but are subject to our return protocols.

Upon dispatch, a tracking credential will be securely emailed to you. You may also access your private ledger via your account to view real-time logistics updates.

Absolutely. Every vintage and infusion is sourced directly from artisanal producers and certified pristine aquifers, ensuring unparalleled purity and authenticity.

Yes. We offer bespoke curation services for hospitality groups, exclusive retreats, and corporate gifting. Contact our concierge team with your specific requirements for a private consultation.

Due to safety regulations, we only accept returns for items compromised during transit or incorrectly dispatched, within 14 days. Unopened, uncompromised items are final sale. Please refer to our Refund & Return Policy for exacting details.

Access your ledger via your account, select the relevant transaction, and submit a Concierge Request. Our team evaluates and responds to all inquiries within 24 business hours.

Authorized remittances are securely credited to your original payment method within 3–5 business days.

For optimal preservation of delicate tasting notes, store bottles in a cool, dark environment away from direct sunlight and severe temperature fluctuations. Serve chilled, according to the specific recommendations on the label.